Which of the following strategies is recommended for handling challenging situations, such as delivering difficult news to patients?
A. Avoiding the topic as much as possible
B. Using the SPIKES protocol
C. Providing all information at once to quickly resolve the situation
D. Limiting the amount of empathy shown to maintain professionalism

Question

GinnyAnswer · Answer

The SPIKES protocol is the recommended strategy for delivering difficult news to patients, as it provides a structured approach that emphasizes empathy and clear communication. Avoiding the topic or overwhelming the patient is not beneficial, and showing empathy is crucial for maintaining a positive relationship. The SPIKES protocol helps ensure an effective and compassionate communication process. ;

Answered by GinnyAnswer | 2025-07-08

Anonymous · Answer

The SPIKES protocol is the best strategy for delivering difficult news to patients, offering a structured and empathetic approach. It consists of six steps that ensure clear communication and address the patient's emotions, fostering support. Avoiding the topic or overwhelming the patient is not effective. 
 ;

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